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Customer Satisfaction Survey

We value your time and insights – thank you for helping us serve you better.

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Distributor Name / Hospital Name*

Country*

Name*

First

Job Title*

Email*

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How satisfied are you with the usability of our products and the customisation capabilities?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you tell us how we can improve this?*

Can you give us an example so that we can keep doing this?

How satisfied are you with the quality of the products that you receive and/or use?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you tell us how we can improve this?*

Can you give us an example so that we can keep doing this?

How do you rate the service you receive from our Customer Service Teams who process your orders and prepare your invoices?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you tell us how we can improve this?*

Can you give us an example so that we can keep doing this?

How satisfied are you with the freight options / packing lists you are provided with?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you tell us how we can improve this?*

Can you give us an example so that we can keep doing this?

How would you rate the lead times you are provided with from placing your order to receipt?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you tell us how we can improve this?*

Can you give us an example so that we can keep doing this?

How would you rate our response times to customer complaints?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you give us an example so that we can keep doing this?

Can you tell us how we can improve this?*

How satisfied are you with the support and information you receive from your Account Manager?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you give us an example so that we can keep doing this?

Can you tell us how we can improve this?*

How satisfied are you with the training support you may have received from our in-house Clinical Engagement team?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you give us an example so that we can keep doing this?

Can you tell us how we can improve this?*

How would you rate our website and printed material?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you give us an example so that we can keep doing this?

Can you tell us how we can improve this?*

How satisfied are you with the financial statements you receive monthly?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you give us an example so that we can keep doing this?

Can you tell us how we can improve this?*

How do you rate our customer communication?*

1 - Very Dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very Satisfied

Can you give us an example so that we can keep doing this?

Can you tell us how we can improve this?*

What product and/or service characteristics do you like?*

What product and/or service characteristics do you dislike?*

How can we better improve the service you receive from us?*

Terms and Conditions*

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